Delivery and returns
Delivery And returns
When will my order be shipped?
Orders you place on our site are shipped within 1-3 business days.
In case of density and supply requirement, information will be provided.
Has my order been shipped?
When your order is delivered to the cargo, information is sent to you via e-mail.
How can I find out my tracking number?
Since cargo integration is included in our new system, cargo tracking numbers are added automatically when your order is shipped. If there is no tracking number when your order is shipped, you can contact us via e-mail or telephone.
How much will I pay for shipping?
With the cargo companies we work with, products are sent with a counter payment. If a different method is followed in this regard, we will inform you.
I have not received my invoice in the package, what should I do?
The receipt or invoice cut out for your orders is pasted into the pocket of the cargo package.
Please check the shipping package or bag.
General Warranty/Return/Exchange Process
All kinds of products you send enter the approval process after they are received by us. The contents of the boxes, accessories, packaging and protection films of the products you send are checked. If your products are approved for return, they will be processed for a refund. The reimbursement of the fees of the products whose return process is approved is sent to the accounting unit on Thursday every week.
Product Returns and Exchanges
In order to return the product, you must first request a return/change to us within 14 days from the date of purchase of the product. You can send this request by filling out the breakdown/return/exchange form, which you can find below, and inserting this form into the products you send to us. If there is no defect/return/exchange form next to the products you send, or if the mandatory fields on the form contain missing or incorrect information, it is not possible to return/change the products.
In the case of product return, that is, in cases where you give up buying the product (in the use of the right of withdrawal), in case the product is packaged, the packaging of the product must be unopened, intact and the product must be unused.
Within the scope of products that cannot be returned and the right of withdrawal cannot be exercised if the product is opened due to its structure; It is not possible to return products that have an expiry date and that contain consumables that may deteriorate due to storage conditions.
Defective or Broken Products
For the products that you think are defective or broken, you must first request a malfunction/return/change to us within 14 days from the date of purchase of the product, together with the invoice. You can make this request by filling out the defect/return/exchange form completely and placing this form and the invoice in the cargo of the products you sent to us. It is not possible to return/change the products if the mandatory fields on the defect/return/exchange form contain missing or incorrect information besides the products you send. If the products that you think are defective or broken are found to be defective or broken as declared by the customer after the Technical Support Department has examined them, they can exchange them with the same product or refund a fee, in line with the customer's preference. If the products that you think are defective or broken are examined by the Technical Support Department, if it is determined that the product is not defective or broken as declared by the customer and that the product is working, the product is sent back to the customer by informing the customer.
Guaranteed Products
In case of a malfunction or technical service request regarding the products under warranty, you can give us a preliminary information about the malfunction by sending an e-mail to support@albatrosas.com. In such cases, based on this preliminary information from our customers, you can contact the supplier company on your behalf, initiate the proceedings and send the product to us by filling out the Fault/Return/Exchange form, which is still defective. The pre-inspection of the sent product is made by us and it is sent to the supplier company for service. After the repaired or replaced product reaches us, the product is sent to you.
In case of a repair cost by the technical service, you are informed and approved for the repair. In case of approval, the product will be repaired and sent to you. The repaired product will be shipped to you only after this repair fee has been paid.
In certain products, the products sold under warranty are replaced with a new one in case of a problem, although the information is followed in the products (user manual, information on the box, manufacturer's website, etc.) that have a user manual shared by the manufacturer.
Warranty / Return / Exchange Transactions
Before sending the product to us for malfunction / return / exchange transactions, you must fill out the "Fault / Return / Exchange Form" completely and send it together with the products by cargo or e-mail.
Download the "Fault / Return / Exchange" form